Refund & Cancellation Policy
Last updated 2 September 2026
ModelTree sells digital products — 3D model files delivered instantly for download. This policy explains when a purchase can be cancelled or refunded, for both one-off model purchases and monthly membership. It applies to models sold directly by GoldTree and, where noted, to models sold by independent designers through our marketplace.
Digital products delivered immediately
All models are digital files. Because they are delivered and can be downloaded the moment payment succeeds, purchases are generally final and non-refundable once a download has started. By completing a purchase you agree that delivery begins immediately and acknowledge that this affects statutory cancellation rights for digital content.
When we do refund a model purchase
We will replace the file or refund the purchase where the model is materially faulty — for example the mesh is corrupt, the download is broken, or the files do not match what the product page described.
We will also refund a clear accidental duplicate purchase of the same model on the same account, provided the file has not been used commercially.
What is not refundable
We cannot refund because you no longer need a model, bought the wrong item by mistake after downloading, lack the software to open the files, or changed your mind after downloading. These are limits of selling digital goods, not exceptions we apply selectively.
Models sold by independent designers
For models sold by third-party designers through the marketplace, the same faulty-file protection applies and is handled by GoldTree as the platform. We assess the claim, issue the refund where due, and settle any adjustment with the designer — you do not need to contact the designer yourself.
Membership billing and cancellation
Membership is a recurring subscription billed at ₪55 per month. It renews automatically on the same date each month until you cancel.
You can cancel at any time from your account settings. Cancellation stops the next renewal and keeps your access until the end of the period already paid for. We do not refund the current period on cancellation unless the law requires it.
Accidental or first renewal charges
If a renewal was charged in error, or you cancelled but were still billed, contact us within 14 days and we will investigate and refund a charge that should not have been taken.
Your statutory rights
Nothing in this policy limits rights you have under the Israeli Consumer Protection Law or other applicable law, including the cancellation rights that apply to distance and online transactions. Where the law gives you a stronger right than this policy, the law applies.
How to request a refund
Email support@goldtree.co.il with your account email and the order reference. We aim to respond within 2 business days. Approved refunds are returned to the original payment method through our payment provider.
